Legal Documentation

Refund Policy

A simple, unconditional 7-day guarantee. No qualifiers, no review process.

Effective date: August 14, 2026  ·  Payments processed by our Merchant of Record

Section 01

Overview

Our guarantee

We offer a straightforward, unconditional 7-day money-back guarantee on your first purchase — no forms to fill out justifying your reasons, no usage review, no exceptions.

Merchant of Record

All payments on Talib.me are processed by Freemius, a globally recognized payment processor acting as our Merchant of Record. They handle the transaction, issue your receipt, and process refunds on our behalf. Talib.me is operated by Ismail, an individual seller based in Bangladesh.

Section 02

Refund Eligibility

First-time purchases

If you upgrade to a monthly or yearly plan and are not satisfied, you can request a full refund within 7 days of your purchase date. This applies unconditionally to your first payment on a plan.

Repeat purchases

Monthly and Yearly plans are one-time purchases, not auto-renewing subscriptions, you choose when to buy another period. If you purchase a new plan by mistake, contact us within 7 days of that purchase and we will refund it in full.

Update fees

The small flat fee charged on every fifth update is also covered by the same 7-day guarantee if you believe it was charged incorrectly.

EU/UK cooling-off period

If you are an EU or UK consumer, you have a statutory right to withdraw from a digital content purchase. By starting immediate access to your published portfolio, you agree that this right may end once delivery begins, in line with our payment processor's buyer terms - our 7-day guarantee above applies regardless.

Section 03

How to Request a Refund

Through our payment processor

Use the "View receipt" or "Manage purchase" link in your order confirmation email to request a refund directly, or contact us and we will process it on your behalf.

Through us

You can also email info@talib.me with your order reference and we will process the refund with our payment processor on your behalf.

Processing time

Approved refunds are issued to your original payment method and typically appear within 5–14 business days, depending on your bank or card provider.

Section 04

Plan Expiration

Cancel anytime

Since Monthly and Yearly plans are one-time purchases, there is nothing to cancel — no future charge will ever happen automatically. Your portfolio stays live until the end of the period you already paid for. After that, it becomes inaccessible until you purchase another period.

Access after expiration

Your portfolio remains live until the end of the period you already paid for. After that, it becomes inaccessible until you purchase another period.

Need a refund?

Reach out and we'll take care of it — no explanation required.

Emailinfo@talib.me
ResponseWithin 2 business days
LocationDhaka, Bangladesh